In this episode of The Financial Advantage, host Nick Stauff sits down with Paula Sanjuan, General Manager at Global Shared Services (GSS), to explore what makes GSS a standout partner for restaurant finance and operations. Paula offers a clear look into how the company aligns internal growth with customer success, from talent development to client integration.

Paula shares how her day-to-day leadership spans operations, client experience, and human capital—and why investing in employee development is key to delivering high-quality, scalable services. She explains how GSS incentivizes team performance based on client outcomes, building organizational loyalty, and accountability.

The conversation also covers how GSS navigates international operations, cultural alignment, and data security while maintaining a unified service experience. With an emphasis on proactive problem-solving and flexibility, Paula explains how GSS partners with growing restaurant groups to provide tailored solutions, far beyond transactional support, becoming a trusted extension of the client’s team.